Frequently Asked Questions

What is the charge to get started?

There’s no deposit to get started.  You will pay to ship the items to me.  I scan them and send an invoice when the project is complete.

Do I get the photos back?

It’s up to you! On the Project Form you’ll indicate if you want me to return the original items in addition to the digital files.

How do you deliver the digital files?

The digital files are returned on a flash drive- one is included with each scanning project at no charge. If you’d like additional flash drives (maybe one for every sibling, for example) I charge the cost of the drive.

How are the digital files organized?

I create a digital folder structure that matches your physical organization. For example, if your photos are organized into envelopes labeled by year, I will create digital folders that match those years- each envelope will become its own digital folder.

No organization is required for this project- many clients just send a box of photos!- but any organizing you have, I will match digitally.

How should I ship the items so they don’t get damaged?

I will provide shipping instructions + a mailing address after you complete the Project Request Form.

I’m nervous to ship my memories… what should I do?

If you’re nervous about shipping, I recommend sending items to me in smaller batches. You don’t need to put everything in one box, at the same time!

Can I include videos + photos in the same box?

Of course! I’ll digitize prints, negatives, slides, VHS Tapes, camcorder tapes, CDs, DVDs, and video reels… you can send me all of it!